Getting Started

Hello Friends,Is there a way to set up a view in SysAid so help desk techs can view their tickets and sort the tickets by last updated time/date? Thanks!Reed

Hello, I need to download v9.0.533 Free, where can I get it?

Hi I am an administrator user of a free sysaid cloud account, hosted at https://nextmedia966.ourit.support For a few days, we have not been able to access the system, nor have we received notification emails. Can you help me on this matter please.

Our company utilizes SysAid Cloud.  There is an onprem assisting server from which RDS runs and SysAid Agent is pushed out.  It has been installing version 23.2.30.54 on new computers without any prior installation.  The other 240 computers are running the same version 20.3.30.64 , that they have been running for the last 2  ½ years.  How do I get the old agent replaced with the new agent on these endpoints.  The assisting server has the new version.

Hello everyone   I am trying to work with the sysaid api and I would like to know if there is any way to have the list of endpoints of each functionality that can be obtained from the sysaid api. And we have a ticket to connect postman with the sysaid enviroment.

Hi Members, is anyone experiencing a rather no after sales support from SysAid Tech Team ??, I have logged two incidents with them for the past two months and haven't received any contact as yet.

Hello Long time reader first time poster so bear with me. In my environment there is a legal need to scan every incoming and outgoing connection using our firewall (fortigate - deep ssl ) . The only functionality that is broken is no mail fetching due to ssl mismatch.  So my real question is : does the platform use different keystone than windows server root authority for outgoing connections ? I need to place my certificate somewhere, but all my tries were failed to say the least. Any ideas fellow sysaiders ?(Have searched the docs , forums, to N/A) Thank you 

Could you please provide steps how to renew our current SSL certificate in SysAid Tomcat? Thanks a lot

Hi All,Has anyone successfully created a Python script to query the Sysaid API? I’ve been struggling to get this working … POSTMAN is working fine though.  Just wondered if anyone had a sample script i could look at.   Thanks, 

Hi guys, I am new with SysAid and was wondering how you deal with on-call personnel/tickets. We have scheduled on call person and would like to notify them when a ticket is submitted or NOT assigned after 10 minutes it was submitted. How do you notify the on call person when the on call person changes every week? We are trying to minimize the number of emails being received by the other Admins so sending a notice to the group, hopefully, is not the way we have to go.We are using teh SysAid clou.

Hi, I’ve updated the path with the new cert name on server.xml file on the app server.Restart the SysAid server service and it still shows the old cert.What else should I do? 

Hey SysAidI’m new here but just wanted to express my frustration with not being able to enter my first name with either a space or a hyphen!!!  My name is Mary-Rose but your system refuses to accept it.  Very frustrating… I really hate being called Mary...

Hello, i’m working with sysadid trial enterprise edition v22.4.45.b2I have a domain administrator credential saved wich seems fine , as I see domain OU, sub.OU, etc. imported, but that same credential seems invalid when trying network scan . I always get “invalid domain administrator credentials” scaning assets on domain.I’ve tried with another valid admin credential but it doesnt work. I get same message.Any idea?Thanks, in advance.

The Agent is installed normally on the client machine, Java is updated and the operating system is updated, but the machine is not registered in the Sysaid console, in the Assets list. The following is the Log Record:>03/06/23 12:57:41:570 [P] SysAidSM::SysAidSWService::OnStart SysAid Agent service started>03/06/23 12:57:43:800 [W] RegWrapper::GetValueEX Warning: Failed to get registry key: SOFTWARE:SysAid:InstalledProducts:SysAid Key: AgentSettingsID System error: 2Failed to register Agent . 

${cust_list1}doesn’t work.Anyone know the syntax?

just interested to see how people customize their SSP  

I want to know how to enable the pm component, this is disable right now from the asset list.  

We switched from LDAP to Azure auth for our users so now the password reset services screen is no longer working.How do I remove that from the windows 10 login screen? Install method:SysAidAgent.exe /VERYSILENT /URL https://www.web.site /account AccountName /serial SerialNumber /install once /AllowRemoteControl Y /SubmitSRShortcut "Help Desk" /Interval 30 /ConfirmRC Y /RandomMachineID N /AllowSubmitSR Y /LogLevel 3 /ENABLESYSAIDPS Y is it as simple as switching /ENABLESYSAIDPS Y to /ENABLESYSAIDPS N  

Please help. I need help configuring SysAid On Prem (ver 22.1.65).I need to configure SMS texting using AWS SNS service.  Note, I’ve successfully sent verification text from AWS SNS configuration page to my cell phones (2 different phones).  I have AWS account, SNS is configured in Sandbox, I have setup access and secret keys, etc.  The dialog below, if set to Amazon Web Services SNS, does not permit me to change the Mobile Originated, Gateway ID, User Name, Password or SMS Protocol fields. The Sender ID is optional and not supported in the US (as I understand it). However, I did try it with a Sender ID that I setup in AWS.I feel as if SysAid isn’t working correctly.  See screenshot below: 

I was at the boot camp session yesterday and would like to get a link for the recorded sessions. A lot of content there! We would really want to review a couple of sessions again.  Thanks!

I’m looking for list of top video tutorials about SysAid that I can add to my platform. It will help a lot of people in adoption,

Hello, we are in version v14.4.32 b25 and we need to update. What would be the best practice? Go straight to the last version or go up the versions little by little?Where can I get the update versions?Thanks everyone in advance for the help!!

We plan to do an in place upgrade of our on premise SysAid server. This would be from Windows Server 2012 Standard (x64) to Windows Server 2016 Standard (x64). We have successfully done this on other servers.Other than having VM snapshots and SQL backups for a recovery point and stopping the services, are there any other recommendations or tips for SysAid?