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168 Posts
J
JordiMLNew SysMate
asked in Installations & Upgrades
Invalid domain administrator credentials SysAid Trial OnPremise

Hello, i’m working with sysadid trial enterprise edition v22.4.45.b2I have a domain administrator credential saved wich seems fine , as I see domain OU, sub.OU, etc. imported, but that same credential seems invalid when trying network scan . I always get “invalid domain administrator credentials” scaning assets on domain.I’ve tried with another valid admin credential but it doesnt work. I get same message.Any idea?Thanks, in advance.

583
jsidoti
Guru
1 year ago
D
daniel.rubianoNew SysMate
asked in Installations & Upgrades
Sysaid agent generates error

The Agent is installed normally on the client machine, Java is updated and the operating system is updated, but the machine is not registered in the Sysaid console, in the Assets list. The following is the Log Record:>03/06/23 12:57:41:570 [P] SysAidSM::SysAidSWService::OnStart SysAid Agent service started>03/06/23 12:57:43:800 [W] RegWrapper::GetValueEX Warning: Failed to get registry key: SOFTWARE:SysAid:InstalledProducts:SysAid Key: AgentSettingsID System error: 2Failed to register Agent . 

1291
A
1 year ago
S
Steven TNew SysMate
asked in First steps with SysAid
How to add the cust_list1 field an email notification

${cust_list1}doesn’t work.Anyone know the syntax?

371
Maayan Karstaedt
SysAider
1 year ago
Ilan
SysAider
IlanSysAider
published in Reach for the Cloud
Reached for the Cloud - Tell Your Story!SysMate Stories

You deserve IT, congrats on receiving your Reached the Cloud badge! Would you like to share about your migration experience? Reply below to this thread and enter a monthly raffle to win a $50 Amazon gift card.  Your SysMates will be grateful for your insights as they consider making the right choice.Don't be scared to go into the nitty-gritty details of moving to the cloud and the benefits you are experiencing. >> Tell Your Story Now 📢📢📢

340
Ilan
SysAider
1 year ago
C
castellanoNew SysMate
asked in Installations & Upgrades
how to enable PM component from the access List

I want to know how to enable the pm component, this is disable right now from the asset list.  

121
jsidoti
Guru
1 year ago
jsidoti
Guru
jsidotiGuru
asked in Installations & Upgrades
Modify agent

We switched from LDAP to Azure auth for our users so now the password reset services screen is no longer working.How do I remove that from the windows 10 login screen? Install method:SysAidAgent.exe /VERYSILENT /URL https://www.web.site /account AccountName /serial SerialNumber /install once /AllowRemoteControl Y /SubmitSRShortcut "Help Desk" /Interval 30 /ConfirmRC Y /RandomMachineID N /AllowSubmitSR Y /LogLevel 3 /ENABLESYSAIDPS Y is it as simple as switching /ENABLESYSAIDPS Y to /ENABLESYSAIDPS N  

1302
Maayan Karstaedt
SysAider
1 year ago
Ilan
SysAider
IlanSysAider
published in Reach for the Cloud
[On-demand] Reach for the Cloud for Public Sector is now LIVE!On-demand

Our Reach for the Cloud webinar for public sector organizations is in the books. This webinar is the third in our sector-focused series to provide you with valuable insights from industry experts to accelerate your cloud journey.You heard 2023 key data about Cloud security and regulations directly from Jason Whittet, AWS Government Leader while @lanseriait  , IT manager at Lanseria International Airport shared practical tips for a successful cloud migration.Now you can recap on any specifics or just listen again closer.  

2360
Ilan
SysAider
1 year ago
kdstokes7
kdstokes7New SysMate
asked in Installations & Upgrades
Need help with SysAid On-Prem AWS SMS integration - I'm 95% there, but I'm missing something.

Please help. I need help configuring SysAid On Prem (ver 22.1.65).I need to configure SMS texting using AWS SNS service.  Note, I’ve successfully sent verification text from AWS SNS configuration page to my cell phones (2 different phones).  I have AWS account, SNS is configured in Sandbox, I have setup access and secret keys, etc.  The dialog below, if set to Amazon Web Services SNS, does not permit me to change the Mobile Originated, Gateway ID, User Name, Password or SMS Protocol fields. The Sender ID is optional and not supported in the US (as I understand it). However, I did try it with a Sender ID that I setup in AWS.I feel as if SysAid isn’t working correctly.  See screenshot below: 

701
Maayan Karstaedt
SysAider
1 year ago
Ilan
SysAider
IlanSysAider
published in Reach for the Cloud
Reach for the Cloud [Public Sector] Webinarwebinar

Managing IT for a Public Sector organization can be tricky. Constantly balancing regulations and keeping up with security all while optimizing IT performance, is overwhelming, to say the least. In the end, how do you introduce innovation without disrupting other crucial factors?That’s why we’ve invited an AWS expert Jason Whittet to answer your questions, address concerns and share the best tips for a successful Cloud migration for a Public Sector. And we’ve saved you a spot, coming? P.S. Got a particular question? Ask us anything! Add it as a reply to this thread, and we’ll make sure to have your questions answered by our experts! 

3757
Maayan Karstaedt
SysAider
1 year ago
Marcelo Flores
Marcelo FloresNew SysMate
asked in First steps with SysAid
Boot Camp Recording

I was at the boot camp session yesterday and would like to get a link for the recorded sessions. A lot of content there! We would really want to review a couple of sessions again.  Thanks!

1521
Maayan Karstaedt
SysAider
1 year ago
V
VladSkillNew SysMate
posted in First steps with SysAid
Do you have some videos courses about SysAid?

I’m looking for list of top video tutorials about SysAid that I can add to my platform. It will help a lot of people in adoption,

1121
Maayan Karstaedt
SysAider
1 year ago
T
tekbondNew SysMate
asked in Installations & Upgrades
version v14.4.32 b25 and we need to update

Hello, we are in version v14.4.32 b25 and we need to update. What would be the best practice? Go straight to the last version or go up the versions little by little?Where can I get the update versions?Thanks everyone in advance for the help!!

332
Maayan Karstaedt
SysAider
1 year ago
G
Community Enthusiast
GaryBennettCommunity Enthusiast
asked in Installations & Upgrades
Are there any issues with a in place Windows Server Upgrade?

We plan to do an in place upgrade of our on premise SysAid server. This would be from Windows Server 2012 Standard (x64) to Windows Server 2016 Standard (x64). We have successfully done this on other servers.Other than having VM snapshots and SQL backups for a recovery point and stopping the services, are there any other recommendations or tips for SysAid?

1143
G
Community Enthusiast
1 year ago
Gaelle Elgazar
SysAider
Gaelle ElgazarSysAider
published in Reach for the Cloud
SysAid has been recognized as AWS Rising Star Partner of the Year (ISV) – EMEA

We are proud to share that SysAid received the Rising Star Partner of the Year (ISV) - EMEA from the AWS Partner Network (APN) celebrating our strong partnership. Shoutout to the entire team at SysAid whose mission is to help customers enjoy the full advantage of the business benefits #AWS has to offer.

441
Maayan Karstaedt
SysAider
1 year ago
K
kenisysNew SysMate
asked in Installations & Upgrades
SYSAID SLOW performance

HIWhy sysaid response slow to find information?. message “please wait” next , the information is displayed. Do I have to do some maintenance in the database? or a special task? Please .

1441
Maayan Karstaedt
SysAider
1 year ago
B
Community Enthusiast
BradGCommunity Enthusiast
asked in Installations & Upgrades
64 Bit Installer

Hi Can you please provide me with a link to obtain a full install of the 64 bit version. We currently have a 32 bit version, but the server it is on is failing and we would like yo take the opportunity to upgrade to the 64 bit version. Thanks Brad

2744
B
Community Enthusiast
2 years ago
E
ElwinNew SysMate
posted in First steps with SysAid
Making third level category not mandatory

We want to make the Category and Subcategory mandatory but not the third level. We want to make the third level something that support uses to make a more generic issue more specific. It seems that if I make the Category required that the Sub and third level are also required. I do not see how to accomplish this. Is it an all or nothing setting?

891
S
Community Enthusiast
2 years ago
A
Community Enthusiast
asadulloh.somadCommunity Enthusiast
asked in Installations & Upgrades
Endpoint not added to sysaid, agent shutdown

Hi Community, I’ve tried to install sysaid agent, but the computer didn’t show up on sysaid asset lists. The log says the agent shut down. Anyone know how to solve this problem?Here is the log : The current agent version 22.1.65.2010/20/22 16:14:28:452 [P] VideoRecordingSettings::ReadVideoRecordingSettingsFromConfigFile The video ticket is enabled10/20/22 16:14:28:494 [P] VideoRecordingDownloadManager::IsNeedToDownloadVideoEncoder The video encoder file exists and ready to use10/20/22 16:14:29:909 [P] AgentStartupHandler::Init Start to init AgentStartupHandler10/20/22 16:14:29:993 [P] AiHandler::Init Start to init AgentStartupHandler10/20/22 16:14:30:653 [P] TeamViewerSessionManager::IsInstalledBySysaid The TeamViewer is not installed by SysAid10/20/22 16:14:30:655 [P] TeamViewerSessionManager::StopTeamViewerService The TeamViewer not installed by SysAid10/20/22 16:14:30:676 [P] AgentStartupHandler::Stop START: stop Agent startup handler10/20/22 16:14:30:677 [P] AgentStartupHandler::St

871
Maayan Karstaedt
SysAider
2 years ago
Ilan
SysAider
IlanSysAider
published in Reach for the Cloud
[ON-DEMAND] Want a glimpse to the Future of Cloud?SMART 2022

At our recent SMART 2022 virtual conference, I was honored to host AWS expert, Jerry Pang, who shared his predictions into the Future of Cloud.Alongside Jerry, Chris Lakey from The Football Pools (@cjalakey0151), talked about his organization’s cloud migration experience, focusing on the drivers and outcomes that framed their journey. I think you can find the recording of this session super interesting for you as well.  Watched the session and have some questions?  Have insights to share about your organization’s cloud journey?I'd love to hear what your thoughts in the comments!Ilan Farhi, VP Customer Experience

370
Ilan
SysAider
2 years ago
W
WillieNew SysMate
asked in Installations & Upgrades
system agent can't work

system agent Successful installationbut click agent not work 

731
Maayan Karstaedt
SysAider
2 years ago
L
Lux7789New SysMate
asked in Reach for the Cloud
Hi, Is it possible to move SysAid from on-premises to the Cloud ?

If it does, what is the cost of doing so ?

571
S
SysAider
2 years ago
A
Community Enthusiast
asadulloh.somadCommunity Enthusiast
asked in Installations & Upgrades
Minimum MySQL 22.1.65

Dear Sysmate, What is the best minimum MySQL version for SysAid 22.1.65 On-Premise installation? Since the minimum on the web is 5.6 and 5.7, I’m aware on the new version is different than what it is really required. Because my MySQL version is 5.7 and I  have problem with version 22.1.65 while querying assets list, online users, incidents.Thanks and regards,Asadulloh 

363
Maayan Karstaedt
SysAider
2 years ago
A
Anonymous
posted in Installations & Upgrades
Full Installation Software

I have been looking for the full installation file for the newest version of SysAid but I have only been able to find the update patch. I have been having problems with our current SysAid installation and am looking to do a fresh install on a new server.

25145
A
Community Enthusiast
2 years ago
N
Noor IlhamNew SysMate
asked in Installations & Upgrades
Import Export all data/info from old sysaid server to new sysaid server without using DB restore

Hi, i plan to migrate all sysaid data from old sysaid server to new sysaid server without performing DB restore. I want to have new clean sysaid and just import all data from old sysaid system. is there any tools, or proper way to do that. 

8848
Maayan Karstaedt
SysAider
2 years ago
A
Community Enthusiast
asadulloh.somadCommunity Enthusiast
asked in Installations & Upgrades
Bad Query Error 22.1.65

Hello, I have Issue from upgrading from v21 to v22.1.65.After succesfully upgrade, I have a problem accessing online users page.  It looks like that, with error  “The list cannot be loaded, because it was defined with a bad query. Click "Customize View" to review the view settings and try again."This is the “Default” view, nothing change since first install. ThanksAsadulloh

361
Maayan Karstaedt
SysAider
2 years ago

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