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#random, I don't know where is the right place, just ask the question here :)

  • 159 Posts
  • 348 Replies
159 Posts
L
Community Enthusiast
Lauren MyersCommunity Enthusiast
asked in Ask A Question
Link a Service Record to a Request

Our institution is using SysAid for employee onboarding.  HR starts the process with filling out all the employee details.  Information Technology and Facilities then get assigned incident requests to get the account, equipment and room ready for the new employee.  Is there a way to link the service records that are created for these departments back to the request so when they close out the tickets HR is notified?

1243
Maayan Karstaedt
SysAider
G
GuyMuirNew SysMate
posted in Ask A Question
Acces au configuration de SLA/SLM

Bonjour serait-il possible de savoir quels droits donner pour avoir accès a ceci merci

261
Sela Weinrob
SysAider
C
Community Enthusiast
COKWriterCommunity Enthusiast
asked in Ask A Question
Question- How to setup Email Notifications when a Request is completed to Group that is not the assigned group

I am using Sysaid Cloud version.  I want to setup a notification that delivers an email message to an Admin Group when a request is ‘closed’.  (Request Completed)This admin group is not the assigned admin group, just a group of interested people who need to know when other requests are completed.Where would I do this? Is it in Workflow Notifications? I looked there but was not sure what to put on the Service Request Details screen regarding Request User.  These notifications apply to all request users.Thanks for your attention  

1761
Sela Weinrob
SysAider
H
henryeillsNew SysMate
asked in Ask A Question
Email Queue

Is there a location where outgoing emails go into a queue before they get sent. If many emails get sent at once will the be put somewhere before going out? 

921
Sela Weinrob
SysAider
C
chrislNew SysMate
asked in Ask A Question
Ticket Weight Ideas

we are trying to set up our sysaid tickets with weights and was wondering if anyone out there had any ideas that work for them or access to some kind of best practices etc

671
Sela Weinrob
SysAider
L
Community Enthusiast
Lauren MyersCommunity Enthusiast
asked in Ask A Question
Email notifications to administrators

We are using SysAid as a campus wide ticketing system.  So all “help” questions flow through SysAid.  Whether it be a ticket regarding Facilities, IT, Marketing, Research, etc.   I have added some code to our email notifications and based on what category the end user choose is what email notification he/she gets.  Same with administrator notifications.  I have added the same code to the administrator notifications however, any of those categories that use a request template do not get an email that they have been assigned a ticket. I’m assuming because it uses the Process manager field over the Assigned to field. How do I make this function?

2123
L
Community Enthusiast
B
BITZINew SysMate
posted in Ask A Question
Bericht / Auswertung Ticket Zeitraum

Hallo Zusammen Ich habe den Auftrag erhalten eine Auswertung zu erstellen welche alle Tickets aufzeigt, die älter / länger als 30 Tage geöffnet sind. Unter den Berichten konnte ich mit den bestehenden Optionen eine solche Auswertung nicht durchführen. Als Umgehungslösung habe ich eine Auswertung erstellt welche alle Tickets pro Jahr ausgibt und diese als CSV exportiert was aber ziemlich umständlich ist. Gibt es einen Tipp / Trick? Habe ich etwas übersehen? Danke für eure Rückmeldungen. Freundliche Grüsse Tobias

80
B
M
misaqoo_29New SysMate
asked in Ask A Question
SQL Dump

Hi there! My company was subscribed to SysAid a few years ago but unfortunately did not continue with the licensing due to some issues. Our IT personnel had performed an SQL dump on the SysAid server to create a backup and acquire the faq files, attachment files, etc. The files are all .DAT file format, where opening them with Microsoft Word or Excel would not display them correctly (Encoding issue). I have tried setting them to all sorts of different encoding but to no avail. Please help me! 🙄 Cheers.

781
Sela Weinrob
SysAider
C
Community Enthusiast
consorzio cbbgCommunity Enthusiast
posted in Ask A Question
REPORT SYSAID

Buongiorno , volevo chiedere un'informazione , nei miei ticket incident ho N. stati (nuovo,aperto,assegnato a , in attesa , chiuso) avrei bisogno di estrarre un reporto mensile e annuo che mi dico il numero di ticket per stato con il relativo orario. es: nel mese di dicembre 10 nuovi 1 aperto 1 assegnato a 0 in attesa 20 chiusi con relativo orario di cambiamento stato . questo mi serve per poter sapere in quanto tempo è stato gestito un ticket , usando lo stato nuovo e lo stato chiuso. è possibile gestire anche degli sla? es: poter impostare orario di lavoro dalle 9 alle 18 poter impostare in quanto tempo deve essere gestito un ticket. Con la mia vecchia azienda era anche possibile vedere a video una pagina http tutti i ticket aperti chiusi in attesa etc. grazie

360
alefabian
Active talker

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