Asset Management

Hello, I have a little problem with the import of some Hardware assets. I have an csv file with more then 700 assets. for exemple: WORKABOUTPRO_100,\IT,PDA,Psion Teklogix,WORKABOUT PRO,8279S002546,Kaemingk b.v.,10.10.10.100,Kantoor,Systeembeheer,Kantoor Automatisering, WORKABOUTPRO_16,\IT,PDA,Psion Teklogix,WORKABOUT PRO,8265U061056,Kaemingk b.v.,10.10.10.16,Bismarck,Bismarck,Kantoor Bismarck, ... ... On position 10 and 11 there is the department and location. But this is the only thing that he doesnt import propertly/ In sysaid i'd typed all of hour locations and departments in the customized list. Any idea what i am doing wrong?

When migrating assets and users from one server instance to another there seems to be an issue. This may of course be an issue of my comprehension - failure to read correct docs etc. Export of assets [or users] to CSV works fine; SysAid produces a valid CSV file. However when one seeks to Import the same file into another instance of SysAid the product does not have an "option" which automatically recognises its own CSV files. Worse, when one comes to select the various possible headings under which the existing fields of the CSV should be imported, the names in the dropdown selector don't match up in any meaningful fashion with the names/labels of fields as normally displayed in SysAid pages - so one has great difficulty determining which labels should be selected. These mappings of source data to target should be entirely automatic unless the sysadmin elects to make manual changes - which should be a discrete and separate import option.. In other words on import SysAid should

FYI if you are attempting to set up and linux agent. I am currently running CentOs Stream so your mileage may vary depending on your distro. The install appeared to be successful but never actually ran. Turned out that selinux set to enforcing was my issue using the RPM from Sysaid: setenforce 0 rpm -i SysAidAgent_21.4.45.rpm /usr/lib64/SysAid/SetupAgentSettings.out --serverURL=https://sysaid.url --account=account-name --serial=serial-number setenforce 1

I have search to try and find this answer as this seems like it should be a simple topic, but I can't find it anywhere. We have assets that were found by the WMI scan. These are Windows 10 devices. Weeks have passed since the asset was found and the asset now has a different IP Address. When I try to deploy the agent, I get an error: Deployment to x.x.24.92 failed - Deploy command received Deploy started on machine x.x.24.92 x.x.24.92 - Failed to connect to the target machine via SSH using credentials ntdomain\Administrator x.x.24.92 - Failed to connect to the target machine via SMB using credentials ntdomain\Administrator - System Error: 53 Error Description: The network path was not found. When I ping the computer, I have found that the IP address is different (x.x.24.105)then what is in Sysaid. How do I get this asset to pick up the new IP address?

We have an asset group that is used to identify laptops that we loan to end users. I would like to pull the asset group name into the CI record so that we can easily filter based on that group name. I cannot find a way to import that field since it says that it is a Medium Text field and there is an error if I try to pull it into a Short Text field. Any suggestions for pulling that field? Thank you.

Hi All When we run the SNMP scan on a device that has SNMP enabled (we're currently running the scan on one of our switches) we return no devices. Can anyone help check where we're going wrong? Thanks Ash

First, If this post is in the incorrect category - please move it or tell me where the appropriate form category this should go in. I am wondering if there is anything with in Sysaid that could be integrated or something that already is that we may not be utilizing. I am the main person who takes new user/termination/change requests. For our New user requests, we have a form on our intranet that sends an email to us and the manager for approval. Once approved by the manager I create the new user in our phone system, ad and then our in house software. I use a small program that was created by a past employee that will generate the new user account for ad, create a temp password and send an email. The problem with this - is it is all tracked through email. Is there any tool or anything that is already integrated into sysaid that could make this process a little more manageable? Also the Changes and Terminations are dealt through email. The reason I don't have them switch over to sysa

Wondering why the agent doesn't collect the software vendor when it does the inventory. This is crucial information for running reports. I know that i can manually create this in the software section. Currently in the process of creating my own report that will pull from the database since your software reports don't exist barely at all. Would like to add a request to have the agent updated to pull in the Software Vendor when it does an audit.

Afternoon All, After much testing we are finding that Direct Connection works better for us. We are using Sysaid On-Prem and our office is still 100% remote. RCG can be a little.. problematic at times and Direct Connection is just more reliable for us at this time. Does anyone know how to make Direct Connect the default method on the RC tab and how to set the checkbox for encryption by default? Thanks John

Hello, I would like to see in the dashboard the number of Active records opened outside the working hours. I've already set the working hours. I tried using the "Request time" filter but I can choose only date and not hours. i.e. from 6pm to 9am of the next day, 5 records has been opened. I want to see this on a dashboard chart. Can anyone help? Thanks

We have Chromebooks, iPads, etc we loan out both short term and long term. Is there functionality in sysaid to allow me to capture the person's info and device loaned to them? And to see reports of what is in vs out and what gets checked in and out the most?

I've searched and read through forums, I see the screenshot capability is described as using F11, but that doesnt work for the Mac. It seems F12 takes a screenshot, but I'm not totally sure if that's from the SysAid agent or not, but if I click the SysAid icon in the task bar, it makes the same sound (assuming it's taking a screenshot). I cannot find any documentation on how to use this feature though. If I just click the icon or use F12, where does the screenshot get stored, or does it even get stored? Thanks

Anyone know how to add a disable asset setting to the asset info window? It would be a great QoL improvement.

Hello, I was wondering if there is a way to make the last logged-in user of an asset the Owner? Could we use the Login History tab of an Asset to auto-populate the Owner field on the Information tab? We have the agent deployed to a majority of our assets. As I understand it, the last logged-in user would be whomever it was at the time of a network discover scan. This would be sufficient information for us. TIA

I have a CI with different versions 1, 2, 3... Can I restore to an old version of the CI, or it´s read-only function? Best Regards.

Hi, I am having issues with one user who works on another companies network. When trying to use RCG they receive the prompt to allow the connection and I can see within Asset Management the message "the remote computer confirmed the remote control session" however it just sits on that message and never actually connects the session. Does anyone have any ideas on this? From the RCG documentation it should only require port 443 and access to our sysaid instance. We are able to use RCG fine on other similar sites.

Hi, I am assigning groups to my assets and on some of them the field is grayed out and up top it says disabled and I'm not sure why. Any help on this would be appreciated https://imgur.com/9UeBwyV

Hello, Since there is no way to rename a group is there a way to move all the tickets from the old group to the new group name? We don't want to lose any tickets or reporting history.

Not sure how to scan linux servers, I have tried snmp and wmi scans with ssh and neither work. I use protquery from my RDS to the linux server and it can connect fine.. so the question is how do you scan linux servers? I am not using the agent, just using the network discovery feature.

I recently inherited an instance of SysAid, and have been doing a lot of reading up on the platform over the past few days. While the team has been using the Help Desk functionality heavily, there has not been much focus on the monitoring side of things, which is where my role comes in. First the basics: Yes, I am setup as an administrator. Yes, I've read the pertinent information in the SysAid Help modules. Yes, I searched the forums. Yes, I Googled it... Now on to the issue: We have a fairly significant number of servers and critical systems which need to be monitored. While I could set up individual monitors for each device, I've seen a number of references to using "Monitoring Templates" which would make this much easier. Sadly, the option to view said templates, for Workstations and/or Servers, does not exist in my view. Finally, the kicker: I find in the email history of the previous admin that our license is expiring in less than 30 days. So I either need to get this figur

We continue to have issues with some pc's not updating. When we click update now nothing happens on some of our PC's. The only solution we have been given is to undeploy the agent and redeploy it. That option is taking too long. I'm attaching a few logs from 2 different PC's. Each one is getting a different error. 1 is getting this error: ttpGetReqHandler::SendGetMessagesRequest Failed to send http get request: URL = https://cent******** The other is getting this: Operating system error code: 10061, Description No connection could be made because the target machine actively refused it Exception description: Unable to connect to the remote server Inner Exception description: No connection could be made because the target machine actively refused it. If I undeploy and redeploy the updates start happening again but it seems like they just stop working again after a while.

With version 8.5.05, I believe you can now deploy the new agent to linux servers. I tried to do this, but it failed with the following reason: "lshw not found" Am I doing something wrong?

Hallo, I have the following issue: Agents correctly deployed in version 20.1.32.: I can veryfy it by going directly oin the pcs or giving a look the the on premise tool "Deploy SysAid agents". On the Cloud I can see only some psc reporting the Agent in the current version and working - but only for few of them - the Others are visible but the status of the agent is "Not Installed" - and this is false !! Note, almost all the pcs are identical both in Hardware and in Sotware configuration. I verified with wireshark that the pcs reported themselbes to the cloud service correctly - can anyone help me please ? Thanx

Installed sysaid agent on windows 10 laptop successfully. It's been over an hour and the laptop is not showing up on the asset list. I was able to manually install sysaid agent on a windows 10 desktop and it showed up on the asset list Using free cloud version. SysAid Edition / PackageSysAid Help Desk Build Numberv20.3.20 b36

Right now you are able to click on each individual asset and find a product key for a specific type of software under the software tab. I was wondering if SysAid has the capabilities to list all the assets product key for a specific software. For example if I wanted a list of everyone on our network's Microsoft Office 2003 key is that possible?