Asset Management

Asset Management, list, and dashboard, Software Products, Catalog, Supplier List, Online Users, Monitoring, CMDB, Configuration Items

  • 81 Posts
  • 213 Replies

81 Posts

cesare0
cesare0New SysMate
posted in Asset Management

CI History

I have a CI with different versions 1, 2, 3... Can I restore to an old version of the CI, or it´s read-only function? Best Regards.

0
cesare0
3 years ago
W
WaterbottleNew SysMate
posted in Asset Management

RCG Issue

Hi, I am having issues with one user who works on another companies network. When trying to use RCG they receive the prompt to allow the connection and I can see within Asset Management the message "the remote computer confirmed the remote control session" however it just sits on that message and never actually connects the session. Does anyone have any ideas on this? From the RCG documentation it should only require port 443 and access to our sysaid instance. We are able to use RCG fine on other similar sites.

0
W
3 years ago
V
Community Enthusiast
vette_loverCommunity Enthusiast
posted in Asset Management

Disabled Assets

Hi, I am assigning groups to my assets and on some of them the field is grayed out and up top it says disabled and I'm not sure why. Any help on this would be appreciated https://imgur.com/9UeBwyV

1
N
3 years ago
J
juptonNew SysMate
posted in Asset Management

Group Naming

Hello, Since there is no way to rename a group is there a way to move all the tickets from the old group to the new group name? We don't want to lose any tickets or reporting history.

0
J
3 years ago
R
RossJurekNew SysMate
posted in Asset Management

Need help scanning linux servers

Not sure how to scan linux servers, I have tried snmp and wmi scans with ssh and neither work. I use protquery from my RDS to the linux server and it can connect fine.. so the question is how do you scan linux servers? I am not using the agent, just using the network discovery feature.

0
R
3 years ago
The_Smorg
The_SmorgNew SysMate
posted in Asset Management

Monitoring and Monitoring Templates

I recently inherited an instance of SysAid, and have been doing a lot of reading up on the platform over the past few days. While the team has been using the Help Desk functionality heavily, there has not been much focus on the monitoring side of things, which is where my role comes in. First the basics: Yes, I am setup as an administrator. Yes, I've read the pertinent information in the SysAid Help modules. Yes, I searched the forums. Yes, I Googled it... Now on to the issue: We have a fairly significant number of servers and critical systems which need to be monitored. While I could set up individual monitors for each device, I've seen a number of references to using "Monitoring Templates" which would make this much easier. Sadly, the option to view said templates, for Workstations and/or Servers, does not exist in my view. Finally, the kicker: I find in the email history of the previous admin that our license is expiring in less than 30 days. So I either need to get this figur

1
The_Smorg
3 years ago
A
Aldo_67New SysMate
posted in Asset Management

Agent Status not corretly reported to Network Discovery --> RDP

Hallo, I have the following issue: Agents correctly deployed in version 20.1.32.: I can veryfy it by going directly oin the pcs or giving a look the the on premise tool "Deploy SysAid agents". On the Cloud I can see only some psc reporting the Agent in the current version and working - but only for few of them - the Others are visible but the status of the agent is "Not Installed" - and this is false !! Note, almost all the pcs are identical both in Hardware and in Sotware configuration. I verified with wireshark that the pcs reported themselbes to the cloud service correctly - can anyone help me please ? Thanx

0
A
3 years ago
A
awlaneNew SysMate
posted in Asset Management

Any way to find asset's product key for certain software?

Right now you are able to click on each individual asset and find a product key for a specific type of software under the software tab. I was wondering if SysAid has the capabilities to list all the assets product key for a specific software. For example if I wanted a list of everyone on our network's Microsoft Office 2003 key is that possible?

3
D
3 years ago
C
Community Enthusiast
CavesCommunity Enthusiast
posted in Asset Management

Inventory update issues

We continue to have issues with some pc's not updating. When we click update now nothing happens on some of our PC's. The only solution we have been given is to undeploy the agent and redeploy it. That option is taking too long. I'm attaching a few logs from 2 different PC's. Each one is getting a different error. 1 is getting this error: ttpGetReqHandler::SendGetMessagesRequest Failed to send http get request: URL = https://cent******** The other is getting this: Operating system error code: 10061, Description No connection could be made because the target machine actively refused it Exception description: Unable to connect to the remote server Inner Exception description: No connection could be made because the target machine actively refused it. If I undeploy and redeploy the updates start happening again but it seems like they just stop working again after a while.

2
I
3 years ago
S
srahalNew SysMate
posted in Asset Management

Sysaid agent manual install successful - asset not showing up

Installed sysaid agent on windows 10 laptop successfully. It's been over an hour and the laptop is not showing up on the asset list. I was able to manually install sysaid agent on a windows 10 desktop and it showed up on the asset list Using free cloud version. SysAid Edition / PackageSysAid Help Desk Build Numberv20.3.20 b36

0
S
3 years ago
M
Active talker
MichelleUActive talker
posted in Asset Management

Deploying agent to Linux

With version 8.5.05, I believe you can now deploy the new agent to linux servers. I tried to do this, but it failed with the following reason: "lshw not found" Am I doing something wrong?

12
A
3 years ago
D
DialtoneNew SysMate
posted in Asset Management

Existing Asset Database into Sysaid

Is there a way to connect Sysaid assets to our existing database containing assets? I don't want to do an import rather a live connection because the data changes often. Looking for a way, let me know if possible. Thanks,

0
D
3 years ago
L
Community Enthusiast
lpickardmedsymCommunity Enthusiast
posted in Asset Management

Invalid Account Credentials - SysAid Free

I'm attempting to install the sysaid agent on a few servers but regardless of what I do I can't get it installed. Installed I get "Invalid Account Credentials: Please Try again". I've gone so far as copying and pasting straight out of my downloads page but it still doesn't work. What am I missing?

24
C
3 years ago
S
srahalNew SysMate
posted in Asset Management

Sysaid agent manual install successful - asset not showing up

Installed sysaid agent on windows 10 laptop successfully. It's been over an hour and the laptop is not showing up on the asset list. I was able to manually install sysaid agent on a windows 10 desktop and it showed up on the asset list Using free cloud version.

0
S
3 years ago
V
Community Enthusiast
vette_loverCommunity Enthusiast
posted in Asset Management

Incorrect Operating System displayed

Hi, on my asset list a bunch of computers are displaying Windows 7 when I know for a fact that they are Windows 10. Is there a way to correct this? Thanks

0
V
Community Enthusiast
3 years ago
E
ekrockerNew SysMate
posted in Asset Management

Low Disk Space Alerts

Trying to see if we can setup alerts for our workstations when they get to around 20-25gb of free space available.

1
LizaD
3 years ago
J
Jane RobertsonNew SysMate
posted in Asset Management

Hi

Hi, I would like an administrator to have access to Network Discovery to run one off WMI scans but not to have Sysaid Administrator permissions. Is this possible?

0
J
3 years ago
scooter1139
Active talker
scooter1139Active talker
posted in Asset Management

Batch manage Assets

Hi Folks, I hope you can help with this one. We support a very large council network with various towns and multiple sites in each town. The Council has maintenance agreements with us which run out at different times and have different agreement numbers. Its a bit of a bind having to change each asset individually to reflect new maintenance dates & agreement. What we would like to do is perform a batch change to a group of devices to reflect new agreement and new dates. Not sure if this is achievable ? Thanks in Advance Scotty

5
D
3 years ago
J
Joseph BNew SysMate
posted in Asset Management

Default device type classifications from SNMP

I have a brand of wireless access points that are being tagged as a 'Printer' type device upon initial discovery. I update the device to 'WAP' enter a serial number, etc. Once SNMP scans again the device is recreated as a 'Printer' type device and I'm left with duplicate entries. Where can I change how Sysaid determines device types from SNMP scans?

14
T
3 years ago
R Christensen
R ChristensenNew SysMate
posted in Asset Management

Duplicate Assets from WMI & Agent

We setup our SysAid environment to complete a WMI scan and add assets from it. And now we are starting to push out the SysAid agent to devices (via our software installation tool (Microsoft Intune)) -- we are now receiving duplicate entries for the same device. It shows both the WMI and Agent asset (see attached screenshot for the example of an Microsoft Surface device). Won't SysAid see the duplicate device names and merge the two since they came from 2 different discovery types? Should we only use one method of discovery? Any recommendations would be appreciated before we push out the agent to all users. Thanks! Rob IEDA CIO

12
J
3 years ago
J
Jonathan PurvisNew SysMate
posted in Asset Management

Itune and Sysaid agent

Hi Guys I'm trying to get the sysaid agent to deploy via In Tune I know I'm not the first but could anyone point me in the right direction for getting all our config passed down the command line., please would this work SysAidAgent.msi SERVERURL="oururl" ACCOUNT="accountname" SERIAL="serial" CONFIRMRC="N" HOTKEY="F11" SUBMITSRSHORTCUT="our company - IT Helpdesk"

0
J
3 years ago
W
WhalenSNew SysMate
posted in Asset Management

Capturing Model and Product Codes

This is a long shot, but I am trying to find out if there is a way that the Sysaid Agent can or already does collect information that would be retrieved if I ran the following from Powershell: (Get-CimInstance -ClassName Win32_BaseBoard).Product or Get-CimInstance -ClassName Win32_BaseBoard I would really like to know if some of our models have different product codes. Note: Product Codes are specific to the manufacture, not related to Windows Product Codes.

0
W
3 years ago
FixFaier
Active talker
FixFaierActive talker
posted in Asset Management

Patchmanagement: Force Windows 10 Release upgrade

Hey there, Is it possible to push Windows 10 release upgrades (exmpl.: 1806 -> 1909) through the patch management? In with category, are they integrated? Thx!

0
FixFaier
Active talker
3 years ago
C
chalupabatmanNew SysMate
posted in Asset Management

Auto register of connected devices

I remember during the sales pitch our salesman mentioned that the agent would automatically be able to detect monitors attached etc. I haven't found the setting in SysAid on how to do this. Does anyone have any idea? Thanks

0
C
4 years ago
I
itaNew SysMate
posted in Asset Management

Creating a report of Harddisk models

We are trying to differentiate between computers with HDD vs SSD and wanted to create a list containing computer names and which model of storage they have but it looks like it's impossible since adding "Storage Devices" to the main view on the asset list shows only the number of devices. Is such a thing possible to do ?

0
I
4 years ago

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