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Asset Management

Asset Management, list, and dashboard, Software Products, Catalog, Supplier List, Online Users, Monitoring, CMDB, Configuration Items

  • 87 Posts
  • 230 Replies
87 Posts
L
Community Enthusiast
LeeRLSDCommunity Enthusiast
asked in Asset Management
Checking an asset out?

Hey everyone,So I am working and rolling out SysAid here at my school district and the one thing we have liked about asset tracking systems is that I can check out a device to a user to be able to track who has it.  Does SysAid have this functionality?  Otherwise how have folks done this before?

541
jsidoti
Guru
1 year ago
L
Community Enthusiast
LeeRLSDCommunity Enthusiast
asked in Asset Management
Import Categories CMDB meaning

What does the CMDB field do for importing categories?  If we have it on, what does it do when something is set to that category?

472
L
Community Enthusiast
1 year ago
W
Community Enthusiast
wiggleCommunity Enthusiast
posted in Asset Management
Run Report on Installed software

I am trying to run a report that will show how many instances of particular products we have installed on our assets. I can see the software tab under each of the assets and this shows the data for each asset but I am looking for a consolidated view of, for example, all machines with IE 11 installed. When trying to create the report there doesn't appear to be any field to pull out software items. Please can you advise if there is a way to do this?

50216
A
2 years ago
cesare0
cesare0New SysMate
posted in Asset Management
CMDB Import

Hello Everybody! We are trying to do a massive import of items to our CMDB, but I find this problems; Error in line 1 (or 2,3,...)= -1 If I have a CSV file with multiple CI from the same Type, has all the fields be completed? I mean, in a list of 20 laptops, some has "Assignament Date" but not others... Is necessary to all CI has the same completed fields? Where can I check a Log about this? Many Thanks.

651
H
Community Enthusiast
2 years ago
C
chill111New SysMate
asked in Asset Management
Patch Management

Ive turned on patch management for a number of agent/assets.  Ive configured the default workstation policy  and assigned it to the  assets and set it to “run now” for the scan of the assets. Nothing seems to show up on my assets for patches….It catalogs what software is installed on the workstations for inventory without issue.  Ive opened ports 1070 and 1072 I believe it is on the server to access the latest files.  Do I have to wait for the scheduled scan?  It should have run when it was turned on…..should this not detect its running Windows 10 and pull down the master list of patches missing and available for Windows 10?  Ive already turned on all patch categories and selected Windows 10 to be patched.

1672
Maayan Karstaedt
SysAider
2 years ago
H
Community Enthusiast
HeidiCFCommunity Enthusiast
asked in Asset Management
Update CI relations - Assets to CMDB

Please share any information you have on the “Update CI relations” function under Settings> CMDB> Import System Items.What exactly is updated?Does it look at the software on a laptop and connect it with the software product in the CMDB?Is this update run automatically, like the Asset Import/Delete function, or does it have to be run manually?Thanks for any information you can provide.Heidi

672
Maayan Karstaedt
SysAider
2 years ago
H
Community Enthusiast
HeidiCFCommunity Enthusiast
asked in Asset Management
Best Practices? for CMDB> Import Asset to CI Settings

I am working on the setting for the Asset to CI import and there are some things which don’t make sense.  Is there a best practices document?These are my questions so far:When the import is done, is the CI Type set to Asset? Why is Asset field “Disabled” not available?  How will I know in the CI that an asset is disabled?  Do I now need to manually update the item in both the Asset and CI lists? Ideally, Disabled would match with the CI Status field. Where does the Asset Type field go?  I would like Asset Type = CI Sub Type field, but CI Type and CI Sub Type are not options in the field selections drop down.And for more esoteric questions:Why is there not a filter on the import?  I would like to pick the type of asset to import. Servers = yes. Laptops = no. Why does the Model field type not match in Asset and CI (text and integer respectively)?Below is how I’ve set the import screen so far.  The highlighted fields are the ones I’m questioning. (I have to add a couple of custom fields s

2423
H
Community Enthusiast
2 years ago
P
Perel33New SysMate
posted in Asset Management
SysAid Agent Previous Versions

Is there a KB article with downlod links to all SysAid agent versions? Specifically looking for version 2.1

661
Maayan Karstaedt
SysAider
2 years ago
C
Active talker
CrissmillerActive talker
posted in Asset Management
MSI setting to disable Screen/Video capture pop up

We are deploying the agent through MSI. What setting should we use to disable the Screen capture pop up when the agent shortcut is used? It really delays the end users ability to start their ticket and we do not want it to appear. We do want them to have the ability to submit a screenshot though. Thanks!

1111
Sela Weinrob
SysAider
2 years ago
D
Community Enthusiast
DGAlCommunity Enthusiast
asked in Asset Management
Asset list save as

   HiWhen I am updating the assett list on Sysaid is there a way to click save as instead of creating the tamplate blank each time? Or do we need to change that our template has differnet prepolated field? KR

261
Sela Weinrob
SysAider
2 years ago
5.7FSN
Active talker
5.7FSNActive talker
posted in Asset Management
How to Modify SysAid Agent MSI directly

The instructions I've included attached to this post, are AS IS, no warranty implied. You break it, you buy it. SysAid obviously doesn't condone this either. Traditionally in order to use the MSI to deploy the agents, you had to use ORCA, to create an MST file for your Group policy to reference the options while running the MSI. I was of the opinion that there should be some way for the agent to be installed silently without giving away our Account ID and serial number to say an end user who's not inside the network, that you need to put the agent on it. After all end user's don't need to know those values, and frankly the less involved they are, sometimes the better. I've successfully done this on the last few releases of the MSI. This allows me to build an MSI for each division I have that wants a different shortcut key for the desktop icon. Be warned that if you have UAC on, or Windows 8/8.1/10, you'll need to run an elevated command prompt to install this. It also will not

3591
Maayan Karstaedt
SysAider
2 years ago
G
Community Enthusiast
Geek girlCommunity Enthusiast
posted in Asset Management
RDS server v SYSAID server

I need help. This is an ongoing problem. I install the software using the deployment tool from the cloud SYSAID and yet the asset does not appear in my Asset list. I have a mix of Assets that are either connected to the RDS server or the SYSAID Server. I tried to undeploy and redeploy my workstation and it still shows SYSAID server! How do I fix this. Thank you

2221
S
2 years ago
C
Community Enthusiast
craig.silverCommunity Enthusiast
posted in Asset Management
Report assets' login history, to show local Windows account use

I need to determine which Windows users are logging into their computers using a local Windows account instead of their Microsoft 365 AzureAD account. From Asset Management > Asset List > specific asset > Login History, it appears that this information there. Is it possible to get a report of all assets and their latest login information, including user name? This would probably answer my question of who is logging in using a local account.

881
Maayan Karstaedt
SysAider
2 years ago
P
p_pimentonNew SysMate
asked in Asset Management
Download sysaid client

Hello, i need to update sysaid agent, but i cannot find where i can download (from your webpage)

6511
Maayan Karstaedt
SysAider
2 years ago
K
kalkiNew SysMate
posted in Asset Management
Asset Allocation Tracking

Hello, We are using SysAid Helpdesk Edition on cloud and current version is v22.2.40 b40. We would like to track the allocation history for each of the IT assets. We dont see a direct option to do this other than entering the custom notes. The information we need to track are User name, Allotted date, Returned date, Remarks. There will be multiple entries if an assets are handed over from one user to other. Currently these information we enter in the custom notes. Is there a better way of handling this in sysaid. Thank you.

441
Maayan Karstaedt
SysAider
2 years ago
J
jvaleskyNew SysMate
posted in Asset Management
Sysaid agent for windows missing

There used to be a sysaid agent for windows which could be downloaded. It is now missing. Where did it go and how do we get the agent installed on devices not associated with a domain?

1644
Maayan Karstaedt
SysAider
2 years ago
A
AceOfAllTradesNew SysMate
posted in Asset Management
Scan a Custom Path during Inventory

Is there a way to scan a specific path for current EXE files that are located there. I have a tool that is a standalone EXE and would like to know what version of the EXE is installed on machines. I would even be happy with just knowing that it exist on a machine.

122
A
2 years ago
M
Active talker
mszcActive talker
posted in Asset Management
New Installations get no Asset ID and don't transfer data to the server

onpremise newest version SQL 2017 DB Hi, I have a problem with new Agent Installations(Fujitsu Lifebooks like U7511). After installation(manual or automated, MSI or exe) the agent is not sending the first data to the server. In the log you will see something like that: 04/25/22 09:38:52:731 [E] RetrieveAssetIdFromServer::IsAssetIdValid AssetID has no value 04/25/22 09:38:52:747 [P] RetrieveAssetIdFromServer::Init Info: The Asset ID does not exist - need to retrieve it from server 04/25/22 09:39:16:433 [P] RetrieveAssetIdFromServer::SendAssetDataForCalculationAssetId Info: start to receive ID from SysAid, Max Retry 5, Span Time 60s 04/25/22 09:39:16:715 [E] RetrieveAssetIdFromServer::PostToServer Failed to get ID from xxx 04/25/22 09:39:16:715 [E] RetrieveAssetIdFromServer::SendAssetDataForCalculationAssetId Error: Failed to receive ID from SysAid retry 1 out of 5 retry again in 60000 millisecond 04/25/22 09:40:16:923 [E] RetrieveAssetIdFromServer::PostToServer Failed to get ID from

2346
M
Active talker
2 years ago
R
RobertNNew SysMate
posted in Asset Management
Export/Import issues

When migrating assets and users from one server instance to another there seems to be an issue. This may of course be an issue of my comprehension - failure to read correct docs etc. Export of assets [or users] to CSV works fine; SysAid produces a valid CSV file. However when one seeks to Import the same file into another instance of SysAid the product does not have an "option" which automatically recognises its own CSV files. Worse, when one comes to select the various possible headings under which the existing fields of the CSV should be imported, the names in the dropdown selector don't match up in any meaningful fashion with the names/labels of fields as normally displayed in SysAid pages - so one has great difficulty determining which labels should be selected. These mappings of source data to target should be entirely automatic unless the sysadmin elects to make manual changes - which should be a discrete and separate import option.. In other words on import SysAid should

2518
V
2 years ago
B
Community Enthusiast
BartEgbertsCommunity Enthusiast
posted in Asset Management
Problem import location and Department.

Hello, I have a little problem with the import of some Hardware assets. I have an csv file with more then 700 assets. for exemple: WORKABOUTPRO_100,\IT,PDA,Psion Teklogix,WORKABOUT PRO,8279S002546,Kaemingk b.v.,10.10.10.100,Kantoor,Systeembeheer,Kantoor Automatisering, WORKABOUTPRO_16,\IT,PDA,Psion Teklogix,WORKABOUT PRO,8265U061056,Kaemingk b.v.,10.10.10.16,Bismarck,Bismarck,Kantoor Bismarck, ... ... On position 10 and 11 there is the department and location. But this is the only thing that he doesnt import propertly/ In sysaid i'd typed all of hour locations and departments in the customized list. Any idea what i am doing wrong?

553
J
2 years ago
jsidoti
Guru
jsidotiGuru
posted in Asset Management
Linux Agent

FYI if you are attempting to set up and linux agent. I am currently running CentOs Stream so your mileage may vary depending on your distro. The install appeared to be successful but never actually ran. Turned out that selinux set to enforcing was my issue using the RPM from Sysaid: setenforce 0 rpm -i SysAidAgent_21.4.45.rpm /usr/lib64/SysAid/SetupAgentSettings.out --serverURL=https://sysaid.url --account=account-name --serial=serial-number setenforce 1

481
Maayan Karstaedt
SysAider
2 years ago
T
TamieNew SysMate
posted in Asset Management
Asset IP Address Not Updating

I have search to try and find this answer as this seems like it should be a simple topic, but I can't find it anywhere. We have assets that were found by the WMI scan. These are Windows 10 devices. Weeks have passed since the asset was found and the asset now has a different IP Address. When I try to deploy the agent, I get an error: Deployment to x.x.24.92 failed - Deploy command received Deploy started on machine x.x.24.92 x.x.24.92 - Failed to connect to the target machine via SSH using credentials ntdomain\Administrator x.x.24.92 - Failed to connect to the target machine via SMB using credentials ntdomain\Administrator - System Error: 53 Error Description: The network path was not found. When I ping the computer, I have found that the IP address is different (x.x.24.105)then what is in Sysaid. How do I get this asset to pick up the new IP address?

1582
Maayan Karstaedt
SysAider
2 years ago
C
Active talker
CrissmillerActive talker
posted in Asset Management
Import Asset Group into CI record

We have an asset group that is used to identify laptops that we loan to end users. I would like to pull the asset group name into the CI record so that we can easily filter based on that group name. I cannot find a way to import that field since it says that it is a Medium Text field and there is an error if I try to pull it into a Short Text field. Any suggestions for pulling that field? Thank you.

281
Maayan Karstaedt
SysAider
2 years ago
A
Community Enthusiast
Ashley.ReaneyCommunity Enthusiast
posted in Asset Management
SNMP scan not returning devices

Hi All When we run the SNMP scan on a device that has SNMP enabled (we're currently running the scan on one of our switches) we return no devices. Can anyone help check where we're going wrong? Thanks Ash

10014
Maayan Karstaedt
SysAider
2 years ago
S
Sea_TonNew SysMate
posted in Asset Management
User Creation/Termination/Change

First, If this post is in the incorrect category - please move it or tell me where the appropriate form category this should go in. I am wondering if there is anything with in Sysaid that could be integrated or something that already is that we may not be utilizing. I am the main person who takes new user/termination/change requests. For our New user requests, we have a form on our intranet that sends an email to us and the manager for approval. Once approved by the manager I create the new user in our phone system, ad and then our in house software. I use a small program that was created by a past employee that will generate the new user account for ad, create a temp password and send an email. The problem with this - is it is all tracked through email. Is there any tool or anything that is already integrated into sysaid that could make this process a little more manageable? Also the Changes and Terminations are dealt through email. The reason I don't have them switch over to sysa

671
Maayan Karstaedt
SysAider
2 years ago

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