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Let's figure IT out together + Product Feedback + Pathfinders unite!

152 Posts
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in The world of ITSM
Best IT websites 2021-2022

Hi All,Tell us what are your go to website!Here are a few we can recommend in the mean time:@Oded M https://techcrunch.com/https://www.cio.comhttps://techrepublic.comhttps://downloads.com@timturov a large database of technical specifications, mobile phones, laptops and computer componentshttps://mobilespecs.net/@Maayan Karstaedt https://www.tsia.com/https://www.servicedeskshow.com/ What’s yours? Cheers,Maayan

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Dr Tech
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IT_NPCNew SysMate
posted in Ask A Question
Additional notification types for admins who work remotely

There are email and sms notifications, but here are some ideas for those hard-to-reach admins who work from home:Doorbell integration - in case you've fallen asleep this can wake you up Home automation - flash the lights on and off in case you have headphones on Wellness check - alerts local law enforcement so they can knock on your door Pizza - similar to wellness check and comes with food Shock collar - typically used for dogs but can fit humans Fire alarm - localized sprinkler activation

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Joe The IT Guy
SysAider
Joe The IT GuySysAider
published in The world of ITSM
[Joe the IT Guy blog] How AI Enables ITSM, ESM, and the Delivered Employee ExperienceBlog

Hi SysMates, I explore in this blog how AI is reshaping the ITSM landscape and changing the game for IT professionals everywhere!  Read the full blog here 

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Joe The IT Guy
SysAider
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Community Enthusiast
PauloSantosCommunity Enthusiast
asked in Ask A Question
How to clear a sort from the "Additional Attribute Mappings" field?

Hey guys, whats up ? I need a help to resolve a problem the LDAP. I have a configuration in SysAid on LDAP from the company. I need to clear one define at the "LDAP Attribute Mapping". I know first need to remove bond, but dont' know as clean former information. Basically I have a configuration egual the documentation: https://documentation.sysaid.com/docs/ldap-form-attribute-mapping-tab#:~:text=LDAP%20Attribute%20Mapping and it works many good. I am in production environment and need avoid loss the calleds. Thanks a lot for the help.

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Community Enthusiast
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Community Enthusiast
PauloSantosCommunity Enthusiast
asked in Ask A Question
Alter parament in report "Create New Clustered Report", custome.

Hey guys, good morning!A need a help for alter one value in report.I am in job on company  it has a one report done in jrxml, but I need alter some parament. The question it is dont having code jrxml  for alter parament.Existist one location in sysAid  than can I change the parament this report?Gratful,

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Community Enthusiast
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Community Enthusiast
PauloSantosCommunity Enthusiast
asked in Ask A Question
Help for create forms

Hey guys, good morning!I need help creating an IT ticket opening form. My idea is to create an opening form for the help desk and print a different form the guys for the fieldMy biggest problem is creating a data bond, for example, people put the address and the printing pulls that information.Could clarify which best practine for create?

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Community Enthusiast
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irenazajcNew SysMate
asked in Ask A Question
Filter "Phase"

I would like to set-up view to be able to filter (see) all requests in selected phase of workflow. I can’t find field Phase in Sysaid.  BR, Irena

692
alin.lupascu
SysAider
Steve_IT_FPST
Active talker
Steve_IT_FPSTActive talker
asked in Ask A Question
Restricting Templates by User (or group)

I noticed that when setting up Categories that you can say which user groups can see those Categories and I wanted to know if there is a way to limit Service Desk Templates that way as well.   We will have several options that are for specific locations or departments because they have customized software that is not used by anyone but them so I do not want users who are not at those locations to see those options in the Template drop down in the Self Service portal.Is this possible?

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Steve_IT_FPST
Active talker
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Community Enthusiast
PauloSantosCommunity Enthusiast
asked in Ask A Question
Remove information duplicate in Section/Departament/locality (LDAP)

Hello guys, good morning!I need to clear a one field Which name is "Section/Department/locality", thoses field before was bond with is LDAP.The question is I don't have access to the backup and I need to clear without to harm the history previous.One situation occurred previously was a upgrade made to AD to alter name, department the other informations in user to system, that he finished up finished including some information incorrect.Now AD it is correcty and whitin to SysAid we can verify this, but still persist some information duplicate.If can help me, I will be grateful. I will put exemple the down: Classification removed, according to exemple down:but continues having information save in sistem and duplicate: 

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Community Enthusiast
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Active talker
Colin BodkinActive talker
posted in Ask A Question
Is there a way to require comments on service record surveys?

We want to require comments on surveys but can’t seem to find a way to do that.  Is this possible?

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E
SysAider
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molloNew SysMate
asked in Ask A Question
LDAP Scan for only add new Users

Is there a way to set the LDAP to restrict it to only load new users from an active directory instead of using the full scan or normal scan option ?

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haimgNew SysMate
asked in Ask A Question
Getting a specific value from a relational list

Hi, I would like to get a specific value from a relational list to send in an email notification,I know its suppose to look something like this:$AccountObj.getCustValues('srSubTab_cust_hilanet',$resource).getCaption($CurrentActionItem.getAddonFieldValue('CustomColumn371srSubTab'))but for some reason it’s not working…Please assist me with this and if there is any documentation for getting these custom values it would be very helpful :) Thanks in advance,Haim.

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Anonymous
published in SysAid 2.0 Beta users
FAQ - All Your Burning Questions

SysAid Beta Program FAQBeta ProgramWhat is the SysAid Beta Program?The purpose of SysAid’s Beta program is to provide an exclusive group of valued customers with early access to new features and functionalities and to gather feedback and insights to help us improve the product before its official launch.We are confident that customers will gain great value from this new, innovative way to manage and resolve service requests and reduce MTTR. Moreover, by participating in the Beta program and providing feedback, they will have the opportunity to shape the product’s development.Who Can Participate in the Beta Program?The Beta program is exclusively open to our existing customers.Our goal is to give you access to the Beta version as soon as possible, however,  we also want to ensure that it’s a successful experience. It’s important to note that we may not be able to accommodate all customer requests. This will depend on the volume of requests we receive, as well as certain criteria regardi

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SysAider
Ronit AmitaySysAider
published in SysAid 2.0 Beta users
Welcome to the SysAid 2.0 Hub!

Dear SysMates,We created this one-stop shop to help our Beta customers learn about the new state-of-the-art ITSM application that is going to reshape Service Management. Forever. Here you will find all the tools and resources you need to understand the value and functionality of our new application.This hub includes an overview of the new version of SysAid and FAQs. You can also participate in our Ask Me Anything (AMA) forum where you can ask any question and get answers from a SysAid Product expert.Want to see IT in action? Check out our product demo video. It's just one click away!  Ronit Amitay, VP of Product

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SysAider
zoewalters
Active talker
zoewaltersActive talker
asked in Ask A Question
Power BI Extract Customise Output

It is possible to customise the Power BI extract? I have a monthly report that exports to CSV and arrives by email When I attempt to set up the Power BI extract, these are the headings I have, and they are limited.How can I match the email report items to the Power BI extract?but my report headings are these and do not match the options in BI Analytics settings:  

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zoewalters
Active talker
zoewalters
Active talker
zoewaltersActive talker
posted in Ask A Question
What do your end user emails look like?

I’m really interested to see how people have customised their end user emails.We’ve currently got an email that uses IF statements to determine if the ticket = new or closed, but I’d like to add statements to identify if a ticket is pending a response from a user, is awaiting vendor or has been reopened, and send text accordingly. What types of emails do you send to your users, and what information do you include?

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alin.lupascu
SysAider
B
Community Enthusiast
BroderickCommunity Enthusiast
asked in The world of ITSM
Adding notes field to notification sent out with ticket status

Could someone provide the syntax for adding notes field in custom notifications? I have it set to send information for the solution but I need the notes to get added to the notifications as well   Thanks

371
S
SysAider
S
SysAider
SysAid TeamSysAider
published in The world of ITSM
[SysAid Blog] How to Increase Manufacturing Throughputs Thanks to Greater Equipment UptimeBlog

Managing IT infrastructure in manufacturing? Good on ya, it’s a tough gig! Check out our two cents on how you can increase your MTBF and get that equipment working smoothly. Finally.

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S
SysAider
gauer
Community Enthusiast
gauer
asked in Ask A Question
Does Sysaid Svc acct need Domain Admin

Does the Sysaid Svc account need Domain Admin rights if we are not installing the client?  We stopped using the client and cant see any reason not to remove these privileges.  Is there something I dont know about? Thank youG

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gauer
Community Enthusiast
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mjbeebeNew SysMate
asked in Ask A Question
Example of Triggers with Field Customization

We would like to add Java code to enhance some custom fields.  Is there an example of Triggers? Or currently the advanced tab for our fields goes to some code snippets for Form Display, Client-side validation, etc.  Should we use those fields?

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SysAider
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MaticPNew SysMate
asked in Ask A Question
Is it possible to put more fields in 1 row

Hi everyone,we have simple yet complicated question :) Is it possible to put more different fields in 1 row, so view would be more organised? This is view now... and this is view, how we’d like to have it, but there’s no option for it (some high end Photoshop/Paint skill included here :P ): If not in designer, is it possible to change some files directly on the server and add some CSS to it in some way, directly inside server files? Thank you for all help and regards

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SysAider
A
AnneveNew SysMate
asked in Ask A Question
Customising Lists/Forms

Hi team,  Myself and my colleagues are in the process of creating a new request form.  We would like to know if it is possible to duplicate fields? We currently see no way of doing this, and on more than one of our questions on the form we require the same ‘answer box’ to say the exact same thing, however when setting up the new fields, the captions cannot be the same and we are unable to duplicate a field more than once onto the same form.  Any help you can provide would be very beneficial, thank you!  Mitsubishi Electric IT Support Team 

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S
SysAider
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amackinnonNew SysMate
asked in Ask A Question
Option to de-escalate ticket doesn't work in Firefox Browser

When service records become escalated in the system, they cannot be closed before they are de-escalated. This is fine, however when using Firefox, the pop-up window generated by Sysaid to de-escalate the Service record is a full-screen new-window popup and the buttons do not work. Pressing “okay” in the prompt does nothing. This issue has followed every version of Firefox I’ve used for the past 4 years. In any other web browser (Chrome, IE, Edge) the de-escalation prompt presents as a small popup window and the buttons work as expected.

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Matt BNew SysMate
asked in Ask A Question
exclude twitter links in user signatures

Is there any way to exclude twitter, facebook, linked in images in end user email signatures ?  When user s submit incidents / requests they have images / links in their signatures.  These come into sysaid as attachments and are unwanted by our service desk staff. 

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SysAider
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AdiNew SysMate
asked in Ask A Question
5 years old tickets

Hi Team, I need support to download tickets from past 5 years, I got update from sysaid support that we can only see 1000 tickets on bowers but can anyone please suggest how to download  3 or 5 years old tickets from this platformThanks,Adi

1344
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