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  • 105 Posts
  • 235 Replies
105 Posts
H
henryeillsNew SysMate
asked in Ask A Question
Email Queue

Is there a location where outgoing emails go into a queue before they get sent. If many emails get sent at once will the be put somewhere before going out? 

1
Sela Weinrob
SysAider
2 years ago
C
chrislNew SysMate
asked in Ask A Question
Ticket Weight Ideas

we are trying to set up our sysaid tickets with weights and was wondering if anyone out there had any ideas that work for them or access to some kind of best practices etc

1
Sela Weinrob
SysAider
2 years ago
L
Community Enthusiast
Lauren MyersCommunity Enthusiast
asked in Ask A Question
Email notifications to administrators

We are using SysAid as a campus wide ticketing system.  So all “help” questions flow through SysAid.  Whether it be a ticket regarding Facilities, IT, Marketing, Research, etc.   I have added some code to our email notifications and based on what category the end user choose is what email notification he/she gets.  Same with administrator notifications.  I have added the same code to the administrator notifications however, any of those categories that use a request template do not get an email that they have been assigned a ticket. I’m assuming because it uses the Process manager field over the Assigned to field. How do I make this function?

3
L
Community Enthusiast
2 years ago
B
BITZINew SysMate
posted in Ask A Question
Bericht / Auswertung Ticket Zeitraum

Hallo Zusammen Ich habe den Auftrag erhalten eine Auswertung zu erstellen welche alle Tickets aufzeigt, die älter / länger als 30 Tage geöffnet sind. Unter den Berichten konnte ich mit den bestehenden Optionen eine solche Auswertung nicht durchführen. Als Umgehungslösung habe ich eine Auswertung erstellt welche alle Tickets pro Jahr ausgibt und diese als CSV exportiert was aber ziemlich umständlich ist. Gibt es einen Tipp / Trick? Habe ich etwas übersehen? Danke für eure Rückmeldungen. Freundliche Grüsse Tobias

2
B
3 years ago
C
Community Enthusiast
consorzio cbbgCommunity Enthusiast
posted in Ask A Question
REPORT SYSAID

Buongiorno , volevo chiedere un'informazione , nei miei ticket incident ho N. stati (nuovo,aperto,assegnato a , in attesa , chiuso) avrei bisogno di estrarre un reporto mensile e annuo che mi dico il numero di ticket per stato con il relativo orario. es: nel mese di dicembre 10 nuovi 1 aperto 1 assegnato a 0 in attesa 20 chiusi con relativo orario di cambiamento stato . questo mi serve per poter sapere in quanto tempo è stato gestito un ticket , usando lo stato nuovo e lo stato chiuso. è possibile gestire anche degli sla? es: poter impostare orario di lavoro dalle 9 alle 18 poter impostare in quanto tempo deve essere gestito un ticket. Con la mia vecchia azienda era anche possibile vedere a video una pagina http tutti i ticket aperti chiusi in attesa etc. grazie

3
alefabian
Active talker
4 years ago

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