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Orientation + Tech Implementation + Onboarding + Bootcamp + Installations + Upgrades

172 Posts
Ilan
SysAider
IlanSysAider
published in Reach for the Cloud
[On-demand] Reach for the Cloud for Public Sector is now LIVE!On-demand

Our Reach for the Cloud webinar for public sector organizations is in the books. This webinar is the third in our sector-focused series to provide you with valuable insights from industry experts to accelerate your cloud journey.You heard 2023 key data about Cloud security and regulations directly from Jason Whittet, AWS Government Leader while @lanseriait  , IT manager at Lanseria International Airport shared practical tips for a successful cloud migration.Now you can recap on any specifics or just listen again closer.  

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Ilan
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in Installations & Upgrades
Get our next On-Premises version first - Join Our League of SysAid Pathfinders !

Want to be the first to get our new On-Premises release ?You are invited to play a central role in the SysAid product roadmap by joining the SysAid exclusive Pathfinder Program, you will get to:Be the first to hear about upcoming releases Be the first to test new features and functionality Share your input at the final stages of development for each new release Receive top priority from our Support team during Beta testing periods Enjoy special events such as exclusive roundtablesSign Up Here Hope to see you in IT,Cheers,Maayan

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Maayan Karstaedt
SysAider
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runi-devNew SysMate
posted in First steps with SysAid
Guidance with the REST API and c#

Hi everyone,I’m newbie to the SysAid and SysAid api and i need a guidance on how can i find a user by email and phone number or any other field?If i find him, how can i open a new ticket on his name?How can I update the ticket information (Description, solution, status and etc.)?My implementation will be using c#, currently i was able to do a login and with the cookie preform simple query for all user or user search by sending request to /v1/users/search?query=mySearchQuery&fields=display_name,email_address,secondary_email,first_name,last_name,cell_phone,phone but it didn’t help me to much as i wasn’t able to find what i was looking for.my SysAid is on-premLooking forward to your help and reply.Thanks.

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M
SysAider
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Community Enthusiast
Jason ChimCommunity Enthusiast
asked in Installations & Upgrades
Download files for upgrade to 24.4.60

Dear Support, As our SysAid version is 23.3.36, we want to install the latest version, 24.4.60. A member of your helpdesk team has stated that 'you can upgrade directly to the latest version, 24.4.60, without any problems.' However, I am concerned that upgrading to version 24.4.60 may not work.Please provide us with the installation files for versions 23.3.37, 23.3.38, 23.3.39, and 24.4.60. If you have any concerns, please feel free to contact me.Regards,Jason 

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SysAider
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Active talker
SuperSalmonActive talker
asked in First steps with SysAid
Closed status SR's

A lot of our users email SysAid rather than using the Self-Service portal (something I’m trying to change). In some instances they’re replying to an email about an SR that has been closed and the support colleague may miss the automated email stating an SR has been modified.Is there a way within SysAid that I can generate an automatic email to the end user, if a SR has been closed for a certain amount of time and they email on the back of the closed SR, requesting that they raise a separate SR?Many thanks.

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Active talker
S
Active talker
SuperSalmonActive talker
asked in First steps with SysAid
'Deleted' status SR's

Within our organisation, when a SR is marked with a status of ‘Deleted’, an automated email is sent to the user stating ‘if you want to know the reason please visit your Self-Service Portal’ but upon testing this, the deleted SR is not viewable by the user.  Is there a setting that will allow this?Many thanks.

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S
Active talker
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Patrick_van_gNew SysMate
asked in Installations & Upgrades
Window Agent Release notes?

Is there a place where we can find the release notes for the windows agent? 

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S
SysAider
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CycloAdminNew SysMate
asked in First steps with SysAid
Initial RDS Setup

Hi all, we are just getting started with Sysaid implementation and it has been a bumpy road, nevertheless I have installed RDS on one of our servers, followed the documentation, however in sysaid portal, I only see one RDS node which is sysaid server. i am not sure if that is how it should be or not, but i have no option to add new one. if I go to do any sort of WMI or SNMP scan, I also cannot choose RDS nor Domain, which makes me think there might be a step that i have missed after installing the RDS. PS: I have assigned credentials to RDS , I have no way of confirming whether it is working or not. I would appreciate any help on this one.  

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simonamirza
SysAider
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Active talker
abonfimActive talker
asked in Installations & Upgrades
Install sysaid Agent by Command line or Power Shell

Hi everyone.Anybody can help me about how can I install sysaid agent using command line or Power Shell Windows? 

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Active talker
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danilocippiciani2New SysMate
asked in Installations & Upgrades
Updates On-Prem

Good morning,I have Sysaid On-Prem and I'm on version v23.3.36 b3, and it's been almost a year since the last update.Will there be any more updates for the On-Prem version?

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asafgold16New SysMate
asked in First steps with SysAid
how can i create a child ticket in sysaid?

how can i create a child ticket in sysaid?

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SysAid Copilot
SysAider
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Active talker
SuperSalmonActive talker
asked in First steps with SysAid
Pausing Due Dates

I posted in the forums a few weeks ago regarding the pausing of due dates based on a particular ticket Status. I received an auto response regarding the amending of some SLA’s but it still doesn’t make sense to me and I’m unable to fit the recommendations into our set up.Is someone able to go through this particular process step by step?Many thanks,Mel S.

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S
Active talker
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Hoss pmx-rayNew SysMate
asked in Installations & Upgrades
manual uninstall of RDS software

I am having issues with my RDS server and whenever I go to uninstall it from the control panel I get a message an error has occured while trying to uninstall remote discovery service, it may have been already uninstalled. I checked and all the files are still there. how can I manually uninstall the program so I can try and reinstall. I have tried to install a newer version of RDS but the service will not start and I cant seem to find the file wrapper.exe

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S
Active talker
SuperSalmonActive talker
asked in First steps with SysAid
Pausing due dates

First of all, apologies for the number of questions I’m posting to the forums lately. I’ve just been appointed the Service Desk Supervisor at our organisation and I’m wanting to make as much use of our SysAid software as possible.Can it accommodate the pausing or recalculating of the Due Date based on the ticket’s status? For example, if a ticket is updated with a status of ‘sent to supplier’, it no longer falls within our SLA’s but the supplier’s. It would also need to pause or recalculate if the status is changed to ‘on hold’ or ‘contacted user - awaiting response’.Many thanks,Mel S.

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SysAid Copilot
SysAider
S
Active talker
SuperSalmonActive talker
asked in First steps with SysAid
Escalation Rules - Font & formatting

Can I amend the Escalation Rules ‘Notification body’ to match the default font & formatting of our organisation?  The default within SysAid is Calibri (11) and we use Arial (12).  Can you also use the likes of ‘bold’ & ‘underlining’?Many thanks,Mel S.

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Active talker
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deepslalliNew SysMate
asked in First steps with SysAid
How to increase 40 character length

Hi, I have an issue where I am trying to upload an address that is 40 characters. SysAid importing tool will not upload the record to the database. Is there a way of increasing the limit? ThanksHardeep

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Community Enthusiast
Texwilson47Community Enthusiast
asked in Installations & Upgrades
Adding User List to the Main Screen

Does anyone know if we can add a link to the USER LIST to the main SYSAID Admin Portal Screen?

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Steve_IT_FPST
Active talker
Steve_IT_FPSTActive talker
asked in Installations & Upgrades
Deploying SysAid in a Remote Desktop environment

I will be deploying our new SysAid agent soon and some of my users are part of a Windows Remote Desktop Server environment.   Do I just follow the standard steps when installing software into that environment?   Is there anything that I need to be aware of as far as possible issues go?

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Steve_IT_FPST
Active talker
bw_24
bw_24New SysMate
asked in First steps with SysAid
Link to Register on SysAid Self Service Portal

Hi SysAid Support Team,Sorry I’m new on this forum. A week ago, our On-Premise SysAid had an issue and I’m trying to reach out to you guys for assistance. As such, I want to log-in a SysAid Ticket at your SysAid Help Desk Portal. I am new with this Organisation I’m working with and they have been using SysAid Help Desk for a while now. I want to register but it keeps taking me this community to register. Can someone please assist me so I can actually register on your SysAid Help Desk portal and log-in my ticket ?Many thanks,Billy

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bw_24
Nrmesser
NrmesserNew SysMate
posted in Installations & Upgrades
Configuring installation package for Mac setup

Has anyone successfully found a way to auto-populate the MacOS sysaid settings with the appropriate URL, ID, and Serial? I have this setup with the Windows MSI configuration, but would like to add this to my workflow for Mac onboarding as well. My workflow treats SysAid as one of many packages installed during onboarding, so I would much rather have this setup as opposed to the SysAid discovery server setup. That seems like another core service to maintain and therefore not the streamlined approach I would prefer.

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FastEddieNew SysMate
asked in First steps with SysAid
Network devices - SNMP

new to the platform here, and looking for doc on HowTo of using this cloud-based platform to ‘do’ SNMP scanning , or some examples of How does sysaid Monitor switches / storage / NAS , etc. , assuming it does ….  and then any subsequent reports/template/alerting of discovered information. thnx

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BiancaVatrici
SysAider
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donavoncampbellNew SysMate
asked in Installations & Upgrades
License File download

Where do I find the license file download for the on-prem install?Thanks in advance. 

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fbedinNew SysMate
asked in Installations & Upgrades
sysaid on promise

Goodnight!!I'm new here!I bought an on premise license many years ago, and now I have had problems with my server.I had never done any updates!Is it possible to recover my purchase data and be able to install it again?HugsThanks!!

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jsidoti
Guru
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EmmaNew SysMate
asked in First steps with SysAid
A to Z steps of SysAid agent installation via Group policy object (GPO)

How do I install SysAid agent on the computers in my organization domain when i have the agen already installed on the RDS server

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Hoss pmx-rayNew SysMate
asked in First steps with SysAid
deploy password services to login screen via group policy

I want to deploy the sysaid agent via group policy. i have configured the group policy and the transforms MST file, but I dont see anything in the MST to deploy password services to the workstation login screen, am I missing something or can that only be deployed by using the agent deployment plan????? thanks for your help

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