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Talk IT Out

Let's figure IT out together + Product Feedback + Pathfinders unite!

149 Posts
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prateekkumarNew SysMate
asked in Ask A Question
How does an attendance management system track employee attendance?

An attendance management system tracks employee attendance by recording their actual working hours, time off, breaks, login, and logout time.

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zoewalters
Active talker
zoewaltersActive talker
asked in Ask A Question
Can we create a web app dashboard like the mobile app layout?

I’ve seen people asking for the mobile app to look like the desktop, but I’m the opposite - I would like to create a dashboard for my administrators to have access to easy-click buttons to access their own active incidents, the unassigned queue, and be able to customise a landing page.The current dashboards aren’t suitable for what we need - but the mobile app looks good to users but they’re desktop-based more than mobile.Has anyone customised a landing page for admins in this way? Is it possible?

391
zoewalters
Active talker
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SysAider
SysAid TeamSysAider
published in The world of ITSM
[ March Blog] How Service Management Capabilities Will Reduce Your Manufacturing Operating CostsBlog

Streamlining the way you deliver IT and saving some major bucks? Sign us up! Learn how manufacturing can reap huge business benefits with proper ITSM usage. Must-read for this month.

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SysAider
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Arivera3DNew SysMate
asked in Ask A Question
Have a daily automation to create a new ticket

I have had an IT manager request for an automation for creating a Sysaid ticket at the same time everyday. Is there a way to schedule with in Sysaid to make a new ticket or will I need to rely on an external trigger. For example creating a macro to email and rely on email rules to create the ticket?

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Murilo daNew SysMate
asked in Ask A Question
API SSO

I can’t send request for login with my credentials. Someone can help me?

531
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AnneveNew SysMate
asked in Ask A Question
Error when setting up self-service password reset/account unlock

Hi, I was wondering if anyone might be able to help.  One of our user’s is getting below error when they are trying to set up the self-service password reset/account unlock function.  We have tried resetting the users password and asked them to try again but they are getting the same error. Our team have never seen this error and it is only this 1 user who is affected by it.  Can someone please point us in the right direction on how to resolve this issue? Any advice would be much appreciated :)!  Kind regards,Mitsubishi Electric IT Support Team  Error message when trying to set up security questions for self-service password reset/account unlock 

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Maayan Karstaedt
SysAider
M
Matt BNew SysMate
asked in Ask A Question
Workflow Notifications HTML Dropping Text

Workflow Notifications are dropping characters when we are using html. Example :  We have a notification that is merging  the ${ReqUser.FirstName} into the notification.  We are seeing characters in the first name missing in the sent notification .  Emily will send as Eily .  Is there a solution or best practice when using HTML in the messages ? 

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Maayan Karstaedt
SysAider
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jreynoldsNew SysMate
asked in Ask A Question
How long are tickets kept in the system?

I see in the documentation that tickets are auto archived after 12 months and that it is possible to set escalation rules to archive them sooner. But, once archived, how long will tickets remain in the system? Is there any way to see in the system how long this time is set for?

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Maayan Karstaedt
SysAider
Joe The IT Guy
SysAider
Joe The IT GuySysAider
published in The world of ITSM
[JOE THE IT GUY BLOG] 23 ITSM Tips for a Better 2023Blog

So here’s what’s up - the AXELOS 2022 ITSM Benchmarking Report came in, and we all have quite a few ITSM improvements to pursue this year. In fact, how about 23 of them?! Read more

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Joe The IT Guy
SysAider
OrlandoLocke
Community Enthusiast
OrlandoLockeCommunity Enthusiast
asked in Ask A Question
Email notification to user regarding a Service Record

I get an error every time I edit the email notification mentioned above.  It says “Seems like the HTML code used is corrupt/obsolete and cannot be edited with the new editor without breaking the notification”.  Can someone please send me the generic/default HTML code for this notification? Thank you in advance,Orlando Vasquez

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Gaelle Elgazar
SysAider
Gaelle ElgazarSysAider
published in The world of ITSM
[Blog] Why and How 2023 Will Be an Interesting Year for ITSMBlog

Now that 2023 and a new annual IT budget are here, where and what does your IT organization need to change?  @Sarah Lahav - CEO, SysAid CEO, shares 3 trends to take into consideration in this must-read blog: https://lnkd.in/dahihTg3

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Gaelle Elgazar
SysAider
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Active talker
JordanhoActive talker
asked in Ask A Question
Unable to Assign Request User when Inserting a Service Record from a Workflow Notification

I have some workflow notifications which are being used to insert service records depending on whether certain criteria is met in a service request. My assumption was that the “Request User” on the service record initiated by the workflow would be the user assigned to the action item in the workflow, but that does not appear to be the case.When I create the workflow notification the Request User field defaults to my account. I can change the user but cannot clear the user. How do I ensure that the user assigned to the action item is the user who is making the request when the service record is created by the workflow?I am running SysAid on-prem version 22.1.65 b20.

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J
Active talker
Joe The IT Guy
SysAider
Joe The IT GuySysAider
published in The world of ITSM
Joe here, saying thank you!News

Hi all, Early last month I was chosen as one of HDI Top 25 thought leaders (!) together with an amazing group of IT professionals.  I wanted to say THANK YOU to everyone who took the time to nominate me. This just motivates me to write more and continue to bring value to how you do IT. As a small token of my appreciation, here are 23 ITSM Tips for a Better 2023 . Enjoy 🙂

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Joe The IT Guy
SysAider
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Goater83New SysMate
asked in Ask A Question
Customized fields and action items - not available for selection to add into request template

Hi,  I’m new to this group and just getting started with SysAid Workflows, so any help would be greatly appreciated!I’m getting some issues when creating customized action items or service record items not being available for selection when trying to add them to a request template. It looks as if I have to wait 24 hours or so for these custom fields to become available (frustrating but I can live with it), and whilst I’ve had some success, custom fields becoming available for selection can be inconsistent. For example, I created two custom service record fields yesterday, 1 being a list and the other being a text box. Both are ready and created in the custom fields lists. The list was available to add to my request template today, but my text box was not and I have no idea why. I’ll likely have to delete it and start over. Does anybody know why custom fields may not become available for addition e.g. Am I making the caption too long, does the database reject it for a reason? Many thank

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Maayan Karstaedt
SysAider
C
Active talker
Colin BodkinActive talker
asked in Ask A Question
Where is the Azure integration schedule configured?

Per the Azure integration description in the marketplace (https://www.sysaid.com/it-service-management-software/marketplace/azure), “The integration runs these data imports on a schedule that you define; saving time and preventing human error that could occur from manually copying the data.”  Where is the configuration for the schedule?  I am not seeing it in the interface nor documentation.

913
Maayan Karstaedt
SysAider
Danny Tashiev
SysAider
Danny TashievSysAider
posted in The world of ITSM
Latest Poll: Which programming language do you use most?

Hey guys, This month we'd like you to share with the community which programming language do you use the most! Cheers, Danny

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Active talker
Colin BodkinActive talker
asked in Ask A Question
Documentation for "Other changes are made" notifications for Assigned group members

The "Other changes are made" notifications for Assigned group members is vague and I can’t find any documentation on what that covers.  Please provide details on this in future documentation.

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Maayan Karstaedt
SysAider
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nwaimaNew SysMate
asked in Ask A Question
Email Rules on SysAid

Hi, we have encountered numerous instances where new incoming emails were logged under an old job ticket instead of raising a new ticket for the job. Please we need help on this. Thanks.

541
Maayan Karstaedt
SysAider
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jgriffithsNew SysMate
asked in Ask A Question
Dark Mode when?

SysAid makes my eyes bleed in the morning and evening, when will you implement a dark theme?

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in The world of ITSM
[Blog] How to Manage When Your Service Desk is StrugglingBlog

Feeling overwhelmed with the volume of incidents coming into your service desk?Take a breath & read this blog to get 10 tips on what to do when your service desk is struggling.https://www.sysaid.com/blog/itsm/service-desk-is-struggling

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Maayan Karstaedt
SysAider
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ChiJcNew SysMate
asked in Ask A Question
Workflow Notification triggered based on data entered in field

I am trying to setup a notification that will be trigger when the service record is updated, or action item tab is closed.  The notification would need to be sent to a specific employee or group based on what data is entered in a specific field.Example:  On the SR there is a field for new supervisor (custom field).  We would want the notification to be sent to that specific supervisor so they can do the next action item in the workflow. How would this be setup in the workflow / notification? Jamie Chavez

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Maayan Karstaedt
SysAider
Joe The IT Guy
SysAider
Joe The IT GuySysAider
published in The world of ITSM
Joe here, with a special request!

I’ve been around the IT thought leader block for almost 10 years now, and in my line of work there’s one recognition that stands above all - making it into the annual HDI Top 25 Thought Leaders list. So as much as the thought of self-promotion gives me hibbie jibbies, I’m going against my introvert nature and asking my fellow SysMates for the literal vote of confidence. Please fill out this 3 min form and nominate me! Your vote will enable me a greater chance of making it into this year’s list. So if you’ve ever found my stuff helpful in any way, I ask for your support. Your vote means the world to me,Joe 

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Joe The IT Guy
SysAider
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StremoteNew SysMate
asked in Ask A Question
Endpoint Security Performance

After sysaid agent instalation, the Bitefender Endpoint Security slow down at all updades.This is a known issue?

311
Erik Snider
SysAider
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nikolai.kleimanNew SysMate
asked in Ask A Question
Blank page in Incidents view

Hi, We have blank page in Incident view while Assets and other parts are working just fine. After several minutes, Incidents view is working again. This repeats several times a day every day. Anyone ideas about what could be wrong? No CPU usage at any time (40-60%), disk/memory ok. Moved to another DataCenter (vmware) and still the same.

2034
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R
rpersadNew SysMate
asked in Ask A Question
Update Of Asset Name

If I rename my PC will SysAid update the asset name or will I have to reinstall the agent to see the change?

691
Maayan Karstaedt
SysAider

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