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799 Posts
E
Community Enthusiast
eluizCommunity Enthusiast
asked in Self-Service Portal
iframe error

Hello I tried insert page from SysAid in my webpage with iframe, but the server still lock the access. Someone now we fix this or who in SysAid we contact to update domain list to accept iframes? <!DOCTYPE html><html lang="en"> <head> <meta charset="UTF-8"> <frame-options policy="SAMEORIGIN" /> <title>Document</title></head> <body> <IFRAME src="https://globalbanking.sysaidit.com/servicePortal/submitSR?populateSR_id=17825&sspTargetUrlLink=0" width=600 height=500 frameborder=1 scrolling=auto policy="deny"> </IFRAME> </body> </html>

2495
Maayan Karstaedt
SysAider
J
Community Enthusiast
Jason ChimCommunity Enthusiast
asked in Help Desk
Can't upload attachments

Dear Suppot, Users can upload attachments in each ticket. I can upload the attachment. However, when I check the ticket, we cannot see attach file on ticket.. Please provide a solution to me. If you have any concerns, please feel free to contact me. Regards,Jason

801
Maayan Karstaedt
SysAider
S
slattmanNew SysMate
asked in Reporting & Analytics
cluster reporting

When I create cluster report, the reports do not show in the same order that they were added. Example, Added Report 1, report 2, report 3, report 4. Running the report, they show up, report 1, report 3, report 2, report 4. Why? and how can I correct?

733
Maayan Karstaedt
SysAider
D
DbroadbridgeNew SysMate
asked in Service Automation
Process Manager Change with Workflow

Hi All, Does anyone have a way of changing the process manager within a ticket with the workflows? So the senario is a request ticket comes into department A. They do some check then it will go to department B they do there bit and then Department C do the final piece and closes the ticket. In each stage of the request I’m already using Assigned To to field with another custom field so tickets can be assigned to individual members of the specific teams. What i want to happen is once department A has finished their part and clicked complete it automatically changed the process manager to Department 2 who will then get email notification and the ticket visible in their queue and same for department C who will then close the ticket. Anyone have any suggestions? Cheers Dave

1571
Maayan Karstaedt
SysAider
gauer
Community Enthusiast
gauer
asked in ESM - Enterprise Service Management
Set up a new Department in Sysaid (Company?)

Hello. Can someone point me to the documentation, or help me with a new requirement? I need to set up a new Department in Sysaid - they need to appear completely separate from our Help Desk, with their own categories and own templates - how can I accomplish this? Any help is appreciated help! Thank you

4213
J
G
SysAid Partner
gabriel.goncalvesSysAid Partner
asked in Customize
customized reports

Dear, I would like to have more information about custom reports. Which tool to use to create and how to use subreport in sysaid

981
Maayan Karstaedt
SysAider
C
CsandbNew SysMate
asked in SysAid API
Request for further details regarding REST API in general

Hello! We are in the middle stages of evaluation of SysAid as a combined ITSM and CMDB service for both internal and customer needs. Internally we have a strong philosophy of consolidating as much frontend-backend communication to REST as possible; as such, we are heavily invested in wanting to know more about the API of SysAid in general. The main sources of relevant information regarding the REST API we have perused are the following: https://documentation.sysaid.com/docs/rest-api-guide https://documentation.sysaid.com/docs/rest-api-details Rather than asking what is possible, we thought it would be easier if it’s possible to define which parts of the system are not accessible (e.g. replicating full functionality supplied via other existing methods) via REST? As an example, we found the documentation for creating CIs in this manner to be just about non-existing. To summarise, what, if any limitations are in place for the REST API and, if existing, what are underlying causes and/or pr

1982
C
Vixer
Active talker
VixerActive talker
posted in User Management
Disable End Users imported from LDAP

Is there a way to manually disable users imported from LDAP? We’ve reached our license limit of users and now its disabling users that need to be enabled. We have some users that don’t need to be enabled but when we click disable for those users it doesn’t disable them.

54211
Vixer
Active talker
SergeIT
Community Enthusiast
SergeITCommunity Enthusiast
posted in Reporting & Analytics
Dynamic Date Filter

Hi All, I need an automatic report stating SR with a due date smaller or equal to "today". As it will be automatic I don't want to edit the date filter each day 🙄 Report design and schedule I am ok. At this point I am missing the "dynamic today" for my date filter. How do i specify such a "dynamic today" on a date filter? Did search the forums without success... Regards. Serge

913
S
C
CCDNew SysMate
asked in SysAid API
powershell script with Rest API integration

Does anyone have a working powershell script with Rest API integration. I am looking for a possibility to populate the solution field and the activity field from Powershell.

5793
C
Hizz
HizzNew SysMate
posted in Reporting & Analytics
Installed Software report

I am looking to see if there is a report that can be run that will show me all the software installed on a machine. I would really like to be able to make a report that shows me ALL the installed software across the network that doesn't involve hand inputting every piece of software into software products. I can see installed software under the software tab in an individual asset, so there has to be a way to take that list and put it in a report ..... right?

982
A
S
simranjeetNew SysMate
asked in Reporting & Analytics
Report

Hi, I want to create a report in SysAid for calculating time between ticket opened and ticket assigned.

891
Maayan Karstaedt
SysAider
S
Community Enthusiast
SChandiramaniCommunity Enthusiast
asked in Customize
Top panel of a template

Hi, I am updating our Requests, Incident and Change Templates to show the relevant fields on the Top Panel rather than scroll down the template. The Top Panel shows only 9 fields. I can add when I update the SubTypes, but the Top Panel doesn’t expand to show the extra fields. Is the Top Panel only spaced to show 9 fields? The reason I am trying to put information in the Top Panel as adding those fields to the template adds it as a new row. The ‘row’ does not seem to share space with another field, and thereby have to scroll down a bit to get to the field in question. Cheers

1231
Maayan Karstaedt
SysAider
R
Community Enthusiast
rs1887416951Community Enthusiast
asked in Help Desk
Viewing Tickets Assigned To Other Administrator Groups

We have one company and four different administrator groups: Company Name: TestCompany Administrator Groups: Hardware Support, Network Support, Apps Support, Facilities Automatic dispatch of service records is enabled for each administrator group. Administrators in Tech Support, Network Support, and Apps Support need to see their own service records, service records that are assigned to their group, and service records that are assigned to any of these three groups. They should not be able to view service records that are assigned to Facilities. Administrators in Facilities need to see their own service records and service records that are assigned to their group. They should not be able to view service records assigned to other groups. How do I do this?

2453
Maayan Karstaedt
SysAider
S
Community Enthusiast
SChandiramaniCommunity Enthusiast
asked in Customize
Third level category

Hi, When adding ‘Category’ to a template, it would seem that 3 level category appears on every template it is added to, by design. In Settings → Service Desk → Categories, we have set the first 2 categories with no option in the 3rd level category on a request template. The 3rd level category only shows the text ‘Select Third Level category’, and nothing else. A user has raised an issue when they raise a request, the 3rd level category is not mandatory. However, if a user selects the ‘blank’ line under the text ‘Select Third Level category’, a ticket is created. If the user selects the text ‘Select Third Level category’, then an error message is displayed and the system doesn’t allow the user to progress with submitting the ticket when they chose the ‘blank’ line. However, the category level details can be set in ‘Categories’, but it is not a viable solution. There is no way to removing it from the Self Service Portal either. Any help on this would be nice. Cheers

2301
Erik Snider
SysAider
B
BeckhoffGuyNew SysMate
asked in SysAid API
REST API Search SR not returning project_id

Hello. I am trying to do a search of our service records using the REST API. I am able to successfully login and do a sr search. I retrieve all the records but I am missing a piece of data I would like to display to my users from this search. On our system I would like to retrieve this piece of information. If I do a request and pull this record individually, the data is in the key “project_id”. This is missing from a sr search. Is it possible to request this field in my query? Do I need to define a view or something like that? I tried adding parameter's to my request in the field parameter but that didn’t seem to help. Our default view does show this information. Or do I need to write a loop from the first search to pull each sr and find that piece of data that was missing? This is my search request to start with that seems to return everything I need but one field. Thank you.

1635
Erik Snider
SysAider
S
Community Enthusiast
SChandiramaniCommunity Enthusiast
asked in Customize
Change Request view - Proposed Date column

Hi All, In the list of Changes, I have added the Due Date column. This field is not added to the template yet. The ‘Proposed Delivery Date’ is being used in a ‘sub-tab’, but I cannot find that in the list of fields I can add to the list. My query: Does the field I want to add to the list - need to be in the main tab ‘Change Details’ ONLY? Or, Is there a way to add ‘Proposed Delivery Date’ to the list view Cheers Suneil

929
S
Community Enthusiast
V
viancadlrNew SysMate
asked in Marketplace
SysAid Pricing and Installation

Hi, Is there anyone know if SysAid has its own pricing and what’s the inclusion? Also is this software, an open source platform? Thank you in advance for the answers.

913
Maayan Karstaedt
SysAider
L
LikesEggsNew SysMate
asked in Help Desk
support request through email do not create a ticket in Sysaid

Just recently, this functionally of sending support request through email have stopped creating service ticket in sys aid. We can create ticket manually by logging into sysaid portal and fill up the form from there. The account for the email address is working fine as we can see in office 365 that email is received and forwarded to other recipients. Our service contract have expired so we are asking for the good sysaid community’s help. Any suggestions where to begin troubleshooting?

4483
Maayan Karstaedt
SysAider
poomonster
Active talker
poomonsterActive talker
posted in Marketplace
Operating times on email notifications

Operating times on email notifications

733
dbargas
SysAider
W
Community Enthusiast
wiggleCommunity Enthusiast
posted in Asset Management
Run Report on Installed software

I am trying to run a report that will show how many instances of particular products we have installed on our assets. I can see the software tab under each of the assets and this shows the data for each asset but I am looking for a consolidated view of, for example, all machines with IE 11 installed. When trying to create the report there doesn't appear to be any field to pull out software items. Please can you advise if there is a way to do this?

54416
A
J
Community Enthusiast
JKRoseCommunity Enthusiast
posted in Service Automation
Assigned Workflows in the Admin Portal

We need a way for users that primarily work in the admin portal to see workflows assigned to them. A tab or some type of notification queue would solve this. Having to look in the end user portal is not a great solution.

822
J
Community Enthusiast
E
Erik van SluijsNew SysMate
posted in Help Desk
Text and checkbox on Incident Submission Form

I would like to add a disclaimer and a checkbox on the Incident Submission Form so users have to acknowledge that they have read the disclaimer. I see all kinds of custom fields i can edit and add but no checkbox. Is this possible?

1496
Maayan Karstaedt
SysAider
A
Active talker
AnnHoodActive talker
posted in Help Desk
Workflow Notification Emails

I am trying to setup a workflow notification that will send an email out once that action tab is activated. What I don't want is it to send that email again if the assigned to field is changed. We assign based on group and not individual. I know this was changed at one point to allow for this behavior but is there any way to turn it off?

762
Maayan Karstaedt
SysAider
E
Community Enthusiast
eluizCommunity Enthusiast
asked in Self-Service Portal
iframe error 'x-frame-options' to 'sameorigin'

Hello I tried insert page from SysAid in my webpage with iframe, but the server still lock the access. Someone now we fix this or who in SysAid we contact to update domain list to accept iframes? <!DOCTYPE html><html lang="en"> <head> <meta charset="UTF-8"> <frame-options policy="SAMEORIGIN" /> <title>Document</title></head> <body> <IFRAME src="https://globalbanking.sysaidit.com/servicePortal/submitSR?populateSR_id=17825&sspTargetUrlLink=0" width=600 height=500 frameborder=1 scrolling=auto policy="deny"> </IFRAME> </body> </html>

2011
Maayan Karstaedt
SysAider

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